PAYMENT TERMS

Secure Payments

W Olyra Butik, we want your shopping experience to be as smooth and secure as possible. This payment policy explains which payment methods we accept, how your payment is processed, and what you can expect after placing an order.

If you have any questions about payments, please feel free to contact us at informacje@cieplygabinet.shop. We will be happy to help.

Accepted Payment Methods

We accept the following payment methods:

  • Credit and debit cards: Visa, Mastercard, Maestro
  • Mobile payments: Apple Pay, Google Pay
  • Local payment methods: BLIK
  • Other: Shop Pay

All payments are processed through our secure, encrypted payment system powered by Shopify.

Prices and Currency

All prices on our website are listed in EUR (€) and include applicable taxes unless otherwise stated. All prices include VAT, where applicable.

We reserve the right to change prices at any time without prior notice. The price displayed at checkout is the final price you will pay.

Payment Security

The security of your payments is our priority. All transactions at Olyra Butik are processed through Shopify's secure, encrypted payment system. We do not store your full payment card details on our servers.

All credit and debit card payments are encrypted during transmission using SSL technology. If you create an account with us, you are responsible for keeping your login details secure.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email at the address provided during checkout. This email serves as a receipt and proof of purchase. Keep it in a safe place, as you may need it in the event of a return or exchange.

If you do not receive an order confirmation email within 24 hours of placing your order, check your spam folder or contact us at informacje@cieplygabinet.shop.

Failed or declined payments

If your payment was declined, check the following:

  • Make sure the card details were entered correctly
  • Check whether your card has expired
  • Check that the billing address matches the address registered with your bank
  • Contact your bank or card issuer to make sure there are no restrictions on your account

If you are still experiencing payment issues, contact us at informacje@cieplygabinet.shop, and we will do our best to help.

Order cancellations and returns

You can cancel your order within 15 minutes of placing it, provided the tracking status has not changed to “shipment sent.” To cancel your order, email us at informacje@cieplygabinet.shop.

Refunds are processed within 7–14 business days of receiving and inspecting the returned product. Refunds are issued using the same payment method used for the purchase, unless otherwise agreed. For details, please see our Returns Policy.

Fraud prevention

To protect our customers and our business, all orders are subject to verification and fraud screening. We reserve the right to cancel any order that we suspect is fraudulent or was placed with incorrect payment details. W In such cases, a full refund will be issued to the original payment method.

Governing law

This Payment Policy is governed by Polish law.

Contact

If you have any questions about payments, our team will be happy to help.

  • Store name: Olyra Boutique
  • Company name: Evolve Venture VOF
  • Registered office address: Fred. Roeskestraat 90 B39, 1076 ED Amsterdam, North Holland, Netherlands
  • Company number: 94977518
  • VAT number: NL866957406B01
  • Email: informacje@cieplygabinet.shop
  • Phone: +48 825 681 046
  • Customer service: Monday to Friday, 8:00 – 18:00 GMT+1 | Saturday and Sunday: closed

We aim to respond to all inquiries within 24 hours.