FREQUENTLY ASKED QUESTIONS

What is your return policy?

We offer a 30-day return window, which means you have 30 days from the date you receive the product to request a return. Products must be unworn, unwashed, and have all tags attached. For hygiene reasons, underwear, swimwear (including bikinis and swim trunks), and bodysuits may be returned only if unworn and unwashed, with the hygiene seal intact and all tags attached. Returns of these products showing signs of use or missing the hygiene seal may be rejected or only partially refunded. The customer is responsible for return shipping costs. Once we receive your return, we process the refund within 7–14 business days, depending on your bank or card provider. For more information, please see our Return Policy.

How can I return a product?

To start the return process, please contact us by email at informacje@cieplygabinet.shop and provide your order number. We will send you return instructions and the shipping address. Please send your return only to the address we provide by email. Returns sent to the address on the original packaging or to the company or warehouse address listed on our website cannot be processed and are not eligible for a refund. Returns sent without contacting us in advance will not be accepted.

How much does delivery cost?

We offer free delivery for all orders within Poland, with no minimum order value.

Do you ship internationally?

We currently deliver only within Poland.

How can I track my order?

As soon as you place your order, you will receive a confirmation email with a tracking number, which you can use to monitor your delivery status in real time through the Olyra Butik website.

What payment methods do you accept?

We accept the following payment methods: BLIK, credit and debit cards (Visa, Mastercard, Maestro), mobile payments (Apple Pay, Google Pay), and Shop Pay. All transactions are processed through Shopify's secure, encrypted payment system.

How long does it take to process an order?

Orders are usually processed within 1–3 business days. Once shipped, delivery usually takes 6–11 business days. Total delivery time is therefore 7–14 business days.

Can I cancel my order?

You can cancel your order within 15 minutes of placing it. W To cancel, please contact us promptly at informacje@cieplygabinet.shop.

What should I do if my order hasn't arrived?

If your order hasn't arrived within the estimated delivery time, please contact us at informacje@cieplygabinet.shop. We will investigate with our carrier and do our best to resolve the issue as quickly as possible. If we confirm that the package has been lost, we will offer a replacement product.

What should I do if I received a damaged or incorrect product?

Please check your order carefully upon delivery. If a product is defective, damaged, or not as ordered, please contact us promptly at informacje@cieplygabinet.shop within 7 days of delivery, including a photo of the product and your order number.

Contact

Didn't find the answer to your question? Our team is here to help.

We respond to all inquiries within 24 business hours.